Customer Success Sales Representative
Location: Nagpur
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As a Customer Success Sales Representative, you will be responsible for maintaining and growing relationships with existing customers, ensuring their satisfaction with our Pre-Engineered Building (PEB) solutions, and driving sales growth. You will be expected to understand customer requirements, provide tailored solutions, and act as a liaison between the customer and the internal teams to ensure smooth project execution and post-sales support.
Key Responsibilities
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Customer Relationship Management:
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Build and maintain strong, long-term relationships with customers, acting as a trusted advisor for their PEB needs.
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Act as the primary point of contact for clients, ensuring prompt and accurate responses to queries and issues.
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Sales and Business Development:
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Identify cross-selling and up-selling opportunities within existing accounts.
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Work closely with the Sales and Marketing teams to generate new business and support business development efforts.
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Develop sales proposals, negotiate deals, and close sales to achieve company targets.
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Customer Success and Retention:
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Ensure customer satisfaction by understanding their needs and ensuring the successful delivery of PEB solutions.
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Monitor customer usage and satisfaction metrics, implementing improvement plans when necessary.
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Address any customer concerns and resolve them efficiently to maintain high levels of customer retention.
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Project Coordination:
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Collaborate with the internal project management and engineering teams to ensure seamless project execution from order placement to completion.
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Manage client expectations and communicate project timelines, costs, and updates clearly.
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Post-Sales Support:
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Provide after-sales support to ensure that customers are satisfied with their PEB structures and address any issues that arise post-delivery.
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Regularly gather feedback from clients to improve products and services.
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Market Analysis and Reporting:
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Keep up-to-date with market trends and competition in the PEB industry.
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Prepare regular reports on sales performance, customer satisfaction, and market insights.
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Also, to go and resolve any dispute/dissatisfaction if any, and if the site demands so.
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Any tasks to be performed given by the management.
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Qualifications:
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Bachelor's degree in Civil Engineering, Business Administration, or a related field.
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Proven experience in customer success, sales, or project management in the construction or PEB industry.
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Strong understanding of Pre-Engineered Buildings (PEB) and their applications.
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Excellent communication and negotiation skills.
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Ability to manage multiple customer accounts and projects simultaneously.
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Familiarity with CRM systems and sales tools.
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Proficiency in MS Office Suite (Word, Excel, PowerPoint).
Skills Required:
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Strong customer orientation and the ability to maintain long-term relationships.
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Exceptional problem-solving skills and a proactive attitude towards resolving issues.
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Ability to work in a fast-paced environment and meet deadlines.
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Ability to collaborate with cross-functional teams and coordinate project execution.